Last updated: September 2026
This Refund & Cancellation Policy explains how cancellations, rescheduling and refunds are handled for services and products purchased from Calm Within.
Calm Within is operated by:
Janet Jacobs trading as Calm Within
Calm Within is a sole proprietorship operated by Janet Jacobs.
For all cancellation or refund enquiries, please contact:
Janet Jacobs trading as Calm Within
Email: janet@calmwithin.co.za
WhatsApp: 076 056 0945
Physical address:
388 23rd Avenue
Villieria
Pretoria
0186
South Africa
Calm Within may offer:
• once-off individual coaching sessions;
• guided coaching sessions;
• structured coaching programmes;
• group or guided sessions; and
• other coaching or support services.
The applicable price, duration, inclusions and booking arrangements will be displayed or communicated before the customer purchases the relevant service.
Coaching sessions and programmes are generally paid for in advance.
A booking is confirmed once payment has been successfully received.
Payment may be processed through PayFast or another payment method made available by Calm Within.
If you need to cancel a coaching session, please contact Calm Within as soon as possible.
Where reasonable notice is provided, Calm Within will make reasonable efforts to offer an alternative session time, subject to availability.
Where a cancellation occurs sufficiently in advance of the scheduled session, Calm Within may offer:
• rescheduling to another available time; or
• a refund where applicable under this policy and applicable South African consumer law.
The specific cancellation arrangements applicable to a programme may be communicated to the customer before purchase.
A late cancellation or missed appointment can prevent another client from using that appointment time.
Where a client cancels at short notice or does not attend a scheduled session without reasonable notice, Calm Within may treat the session as used and may not be able to provide a refund.
However, each situation will be considered reasonably and fairly, taking into account the circumstances and any rights the customer may have under applicable South African law.
Where appropriate, Calm Within may offer a once-off rescheduling opportunity rather than a refund.
If you need to change your appointment, please contact Calm Within as early as possible.
Rescheduling is subject to availability.
Calm Within will make reasonable efforts to accommodate a suitable alternative time.
Repeated rescheduling or repeated missed appointments may be subject to additional programme-specific terms communicated before purchase.
If Calm Within needs to cancel or reschedule a session or programme, we will make reasonable efforts to notify the affected customer as soon as possible.
Where Calm Within cancels a paid session and cannot provide a suitable alternative, the customer will be offered an appropriate alternative arrangement or refund, subject to applicable law.
If a programme cannot continue for reasons within Calm Within’s control, Calm Within will communicate the available options to affected customers.
Some Calm Within programmes may consist of multiple guided sessions delivered over a specified period.
The programme description will state:
• the programme duration;
• number of sessions;
• method of delivery;
• price;
• what is included; and
• any programme-specific cancellation or refund conditions.
Where a customer has already started participating in a programme, the refund position may depend on the portion of the programme already provided.
Any applicable consumer rights remain unaffected.
Calm Within may sell digital products such as:
• eBooks;
• workbooks;
• downloadable resources;
• digital guides; and
• other digital materials.
Because digital products may be delivered immediately after purchase, cancellation and refund rights may be affected once digital content has been supplied or the customer has commenced accessing it, subject to applicable South African consumer law.
Where a refund is legally required, Calm Within will comply with the applicable requirement.
If you receive a digital product that is materially defective, incomplete or materially different from the product description, please contact Calm Within at:
We will assess the issue and, where appropriate, provide a corrected version, replacement, alternative remedy or refund in accordance with applicable law.
If you believe you have accidentally made a duplicate payment for the same product or service, please contact Calm Within as soon as possible.
We will investigate the payment and, where a genuine duplicate payment has been made, arrange an appropriate correction or refund.
Payments may be processed through third-party payment providers such as PayFast.
Where a payment has been processed through a third-party provider, payment processing may also be subject to that provider’s applicable terms and procedures.
Calm Within will remain available to assist with legitimate payment or refund queries relating to purchases made from Calm Within.
Where a refund is approved, Calm Within will process the refund using a reasonable method appropriate to the original payment or the circumstances of the transaction.
The time it takes for a refunded amount to reflect in a customer’s account may depend on the payment provider or financial institution involved.
Calm Within cannot control processing times imposed by third-party financial institutions.
Nothing in this Refund & Cancellation Policy is intended to remove, restrict or waive any rights that a consumer may have under applicable South African consumer-protection legislation.
Where mandatory consumer rights apply, those rights will take precedence over any conflicting provision of this policy.
Calm Within understands that unexpected circumstances can occur.
If you are unable to attend a coaching session because of circumstances outside your reasonable control, please contact us as soon as possible.
We will consider reasonable requests for rescheduling or alternative arrangements on a case-by-case basis.
Any such arrangement does not automatically create a right to the same arrangement in future circumstances.
Please send your request to:
or contact us via WhatsApp:
Please include:
• your name;
• the product or service purchased;
• date of purchase;
• booking date, where applicable;
• reason for the request; and
• any relevant payment or order reference.
We may request additional information where reasonably necessary to identify the transaction.
Refund requests will be assessed fairly and in accordance with:
• this policy;
• the specific terms applicable to the purchased product or programme;
• the circumstances of the request; and
• applicable South African consumer law.
Calm Within will communicate the outcome of a refund request to the customer.
Calm Within may update this Refund & Cancellation Policy from time to time.
The updated version will be published on the website with a revised “Last updated” date.
Changes will not remove or retrospectively limit rights that a customer has already acquired under applicable law.
For questions regarding cancellations, refunds or this policy, please contact:
Janet Jacobs trading as Calm Within
Email: janet@calmwithin.co.za
WhatsApp: 076 056 0945
Physical address:
388 23rd Avenue
Villieria
Pretoria
0186
South Africa